• Tall ships docked at Fort Trumbull during OpSail 2012.

  • The Coast Guard Barque Eagle docked at its home port in New London.

  • The Thames Base Ball Club of New London plays vintage ball at Fort Trumbull.

  • Crowds enjoy the surf and Summer sun at Ocean Beach Park.

  • Art lovers enjoy work at the annual Salon des Independants at Hygienic Galleries.

  • A fish-eye's view of the majestically renovated Garde Arts Theater.

  • A community parade passes City Hall on State Street.

  • A bustling Waterfront Park during SailFest.

  • A lone tug passes Harbor Light on a foggy day on the Thames River.

  • The Reducers rock the boardwalk at Ocean Beach.

CONTACT US

New London City Hall
181 State Street
New London, CT 06320

PHONE (860) 447-5200
HOURS Monday-Friday
8:30 a.m. - 4:00 p.m.

Public Utilities

Announcing: A New Way to Pay Bills

The City of New London has implemented a new online payment and electronic billing service that will offer greater flexibility when paying your water and sewer bills. With the improved bill pay service, customers can receive and view bills electronically and make payments online, by phone or by text with a credit/debit card or bank account. Here are some highlights:

·        Easy-to-use interface.

·        Pay anytime, anywhere - on your mobile device, or by text and phone.

·        Schedule a payment for the same day or a future date.

·        Receive email reminders when a payment is due and a confirmation after making a payment.

·        Registration is not required.

Visit payments.newlondonwwpca.org to learn more.

Cash or check payments can still be made in person at the Water & Sewer Office, second floor of the Richard R. Martin Center, 120 Broad Street, New London, CT 06320  (8:30 a.m. - 4:00 p.m.)

The Water Department Office is located on the second floor of the Martin Center Building on 120 Broad Street. Water and sewer bills may be paid during weekdays 8:30  a.m. - 4:00 p.m. The City of New London currently contracts out water services to Veolia Water NA.

The City of New London now uses rolling billing and you will receive four (4) quarterly bills a year due 30 days after the bill date.

Seasonal accounts receive bills on January 1.

To report a water leak or to request a change in water service, call (860) 447-5222.

Additional Links

Contact Information

BILLING & CUSTOMER SERVICE
Veolia Water, NA 

120 Broad Street, 2nd Floor
New London, CT 06320

Phone: (860) 447-5222
Fax:  (860) 437-6323
Email

Department of Public Utilities
120 Broad Street, 1st Floor
New London, CT 06320

Joseph Lanzafame, Director of Public Utilities
Phone: (860) 437-6365
Email

Marianna McGuirk, Executive Assistant
Phone: (860) 447-5221
Fax: (860) 701-7693
Email

Hours
Monday - Friday (8:30 am - 4:00 pm)